Built Ford Tough. Bought Walser Easy.

I’ve beens customer for 15 years and purchased many cars and service has always been great. Yesterday I had a 12:00 appt for new tires. Donavan was very apologetic but I was there until 4:30 because with change to Walser the shop was in chaos. There was plenty more that was wrong that I observed while I sat there but doubt my opinion will matter. You lost a very good customer and judging from others waiting I’m not the only one.

Good overall, but I do have a question; when they checked the spare tire for a rattling noise, could they have removed the 12-volt transformer that I kept in that bay? (It's missing)

Jess took care of my vehicle in a timely fashion. I was happy to get a shuttle ride to work & my vehicle was dropped off at work for me.

I went in for the quick lane oil change. I normally take my Raptor to Morries Ford or Lincoln but I figured I'd try Metro Ford since I live close by. The service was fast but upon them pulling my truck out and parking it, I noticed a small puddle of oil underneath and it was dripping from my skid plate, continually and slow. This concerned me as I've never had this happen before. One of the quick lane techs (not the one the did the oil change) came out, inspected it, wiped down much of the oil as he could and said it was probably just access oil spilled on top of my skid plate. So basically I now have a dried up gummy mess on top of my skid plate. Perhaps this is just what happens when you do a quick lane oil change? Moving forward I'll just stick with paying a bit more and dropping my truck off at Morries Ford. I've never encountered such an issue in the several years that I've had my truck serviced there. But aside from that. The service advisor was friendly. No issues with his help at all.

Jes is the best. Had a few challenges and he took care of me. 100% recommend

Jess did an excellent job keeping me informed of progress He called when he said he would

I had new rotors and brakes and new tires installed. They did a great job. All good.

Was fine working with the service group. They are good always happy with the adviser and technicians. I am not at all happy with Fords product quality. I spent about $3,800 on an extended warranty, with a $100 deductible. I have $700 in deductible cost used thus far and about $17-18,000 repairs costs, granted that was covered by the warranty. Since 70,000 miles. No pleased with Ford.

Good to work with, he knows his stuff Been going to him for years. He is good to work with

Streamlined, timely, concise. Could be a bit more friendly. Oil change process was smooth. Took less time than they indicated it would. Almost like an In and Out Burger.

Courtesy, prompt, professional Kept informed, friendly, work done in a timely manner with good communication.

Always great service and a super friendly team. Appreciate all of the help. Thank you!

Liked how quickly I was checked in. Friendly staff.