Built Ford Tough. Bought Walser Easy.

Poorest customer service I have received at this location and I put it all down to the Walser takeover. Had a scheduled appointment, treated as if I was an interruption rather than the reason for their existence.

I was able to get in for my oil change quickly. I sat comfortably watching TV with a complementary coffee. They finished the oil change in a timely manner and I was out of there.

Friendly and efficient Jes is friendly and efficient when working with customers in the service department.

The service advisor told me exactly what needed to be done and how long it was going to take. About 3 to 4 hours. They gave me a free rental Bronco to use when truck is being serviced. It was completed in about 3 hours and I returned to pickup my truck. Very Happy!

Pick up service for regular service Oil change worked great No problems Great service system

Friendly staff and very helpful in resolving the issues with my Sync system. You guys are great!

I called on Friday because I had brakes that screamed. I got in for an early appointment Monday morning and my vehicle was ready by 11 AM.

I was helped very quickly when I drove in for my appointment. Brian and I discussed a couple of recalls that were issued and then some issues I had with my lane keeping system. Brian told me they would look at it and get back to me in the afternoon. He called me early afternoon, as promised, and said they did a big software update that had some bug fixes related to lane keeping and they test drove the car for 15 miles and the lane keeping worked just fine. Before my visit it wouldn't engage at all. I appreciated the extra attention to drive the car and confirm the fix worked. I picked up the car that afternoon and it has worked perfectly since. Great service.

Courteous, thoughtful I had to change the primary person on the account. He was empathetic, ver caring and helpful

Staff checking in seemed crabby and unfriendly- like I was interrupting their day. No communication on status- also why does a diagnostic take 90 mn and at 115 mn I finally hear what they were doing. I will not service at metropolitan ford again. I should have followed my gut and gone to where I purchased, but time was a factor. (Not anymore moving forward) And for 7:00 am apts the doors should open at 6:55 or at least open in time

Donovan is great every time I come in for service on the vehicle. Mike Dixon, salesman that sold me the car, is just a solid guy...reason why I come back.

Im not a fan of surveys If service did not meet my expectations I'd say something. If service is good I don't really care about a survey

Felt like I was being upsold something I don't need. To the degree it was only fair has nothing to do with the people. It's the upselling

Pleasant, friendly Mike has always been our go to guy. Service was fast and easy.

I bought an F 150 two years ago. Nothing but things breaking on it. Now my sunroof that I paid to get fixed is leaking and I had to pay for it again. They should provide it as a fix if it continues to leak. Cracked key fobs, broken unused sunroof, broken radiator cover.