Built Ford Tough. Bought Walser Easy.

The transition of taking over the dealer is kind of obvious. I am still waiting for the card that has the 5 digit code for the driver door push button combo

Very good The guy that I worked with when I brought the vehicle in was very good. Had very good experience with the dealership and everything was very well done

Helpful, friendly, and professional. The Techs and Mechanics do top notch work, and I wouldn't bring my truck anywhere else.

I came in for an oil change and a recall notice. The service manager that assisted me was diligent in reviewing my needs and explained clearly why the recall had been paused. He offered me some service suggestions on my next visit without being overly aggressive in selling me the need for immediate service. I appreciated that.

Quick and simple service. I was greeted at the entrance and everyone was polite and helpful

Not helpful, the advisor did not listen to my concerns and dismissed them. He did not think outside of the box to help me. I Took vehicle to a different dealer and they welcomed me in and helped/listened.

I enjoy the staff and the quality work they provide. I'll continue to have my vehicle serviced at Metropolitan Ford and no place else.

Good service, Good staff. Easy setup for the appointment and good workmanship. Great waiting room.

The valet service where they come pickup the car and drop it off is amazing. Love it and hope it never goes away.

My experience was excellent!! The entire process was excellent.. Mike Kniseley communicated with me on every job and when I could expect completion of the work needed. I also had my vehicle picked up and delivered.. I couldn't ask for better service from Mike Kniseley, Joe Mazurek or Don and Charlie.. very professional.. Walser Metropolitan Ford is so fortunate to have a great service staff.. Thank you again Paula Hagan

Very nice, polite, answered all my questions with patience. Work was done on time as promised.

Excellent, efficient service The service was excellent, and the work was completed in a timely manner.

Poorest customer service I have received at this location and I put it all down to the Walser takeover. Had a scheduled appointment, treated as if I was an interruption rather than the reason for their existence.

I was able to get in for my oil change quickly. I sat comfortably watching TV with a complementary coffee. They finished the oil change in a timely manner and I was out of there.

Friendly and efficient Jes is friendly and efficient when working with customers in the service department.