Built Ford Tough. Bought Walser Easy.

Didn't fix what I brought it in for. Used cheap oil instead of the full synthetic I paid for. Wasted two days of my time. The tech made it obvious he did not want to troubleshoot my issue.

I brought my Ford Explorer in twice telling service about the sound I was hearing. They told me it was fixed both times. I explained that they needed to take it for a ride, and the sound is very noticeable at 40 MPH or more, and without the radio on, you can clearly hear it. I can't believe they ever took it for a ride because when I drove it home the second time the noise was still there. I would have brought it back again but I was treated rudely by this gentleman. He talked down to me as if I was a nobody. Plus, when I told him that my front passenger door began to stick after my first time bringing the car in on the noise issue. He flippantly said 'So are you blaming us for that'. I said I'm not blaming anyone but it wasn't there before I brought it in. Could he take a look at it please? He walked to my car and took a half-eye look at the door. Moved some seals around...but it still sticks. And guess what? I took it to another mechanic and he discovered the noise and fixed the issue in a one-time visit. Soooooo...that's why the very low rating and why I have not returned for service on my car with Metropolitan Ford.

Valet service was great but it would have been nice to have you wash the vehicle

Took an hour and 20 minutes for jusst an oil change. And, $100 for an oil change is rediculous.

They were able to get me in to check my tire. I needed new tires. Then when replacing my tires they found a leak in my fuel pump. They were able to fix that to before closing

Donavan was great and answered my questions. Shame the TV in the shop waiting room was broken - please fix

The problem with my car was not identified but I was not sure what is the issue with my car because it did want to start. The mechanics did everything they could do find the issue . The mechanic said my car is having no issues

Gave frequent updates and vey kind Kept me updated whenever possible on timing and came and brought the checkout to me since it took so long , very nice

Awesome working with Donovan. He really knows his stuff! Just six more words-two more Goodbye

The time for the service was only an hour. Very efficient mechanics. I’ve been going to Metropolitan Ford for quite a few years and have always been pleased with their service.

We arrived at the appointed time for the service we needed to get done. It was performed professionally and expediently. Our service attendant explained what needed to be replaced in a clear and concise manner.

Quic Lane was not very quick. Took just over 2hrs for Works Need to be faster

Have always had a great relationship with Metropolitan Ford! I pray with Walser the excellence continues!

First visit (bought the car new at Superior Ford and previously used their service department). Everything went well.

Fast. Helpful and kind ! The wandered all my questions and help me navigate the system and it was wonderful !